beechworth luxury accommodation mulberry cottage
Terms and Conditions of Temporary Holiday Accommodation
1. DEFINITIONS
  1. "Booking" means the period for which you have paid to stay at the Property.
  2. "Property" means Mulberry Cottage, 74 High St Beechworth and all its fixtures, fittings and equipment.
  3. "Management" means the owners and managers of the Property.
  4. "Guests" means the persons who stay overnight in the Property during the Booking.
  5. "Visitor" means a person a Guest permits to visit the Property during the Booking.

2. ACCEPTANCE & RESPONSIBILITY
Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3. CHECK IN/ OUT
Check-in time is not before 2pm on the arrival date and check out time is not later than 11am on departure date. Late departure is subject to prior arrangement and availability and extra charges may apply. You must notify Management of expected arrival time and a mobile contact number at least 2 days before arrival.

Check-in/check-out and key collection/return procedure will be as follows unless special arrangements have been made prior to arrival;
We will meet you at the premises at your nominated arrival time to provide you with keys and show you around.
On departure;
  1. Please ensure that the air-conditioner and all heaters are turned off and that all doors and windows are closed and secured.
  2. Please complete a mini bar purchase form if you have used any of these items.
  3. Place your keys on the kitchen bench and lock the front door behind you.


4. PAYMENT
A 50% deposit (minimum), must be received within 7 days of Booking acceptance by Management. Bookings are not confirmed unless and until this deposit is received. Payment in full must be received no later than 7 days prior to your arrival. Payments of the amount due must be received in Australian dollars (AUD) net of any bank or other transaction charges. Please ensure payments are made within the specified time limits or the Booking may be cancelled automatically without notice or liability to you. We accept payment via Electronic Funds Transfer (EFT), Visa, MasterCard or American Express. A credit card surcharge of 2.0% will be levied to cover transaction costs associated with credit card payments. Our bank details will be provided to you at the time of booking acceptance.

5. CANCELLATION OR VARIATION
If you wish to vary or cancel your Booking, please contact us immediately on 1800 088 494 or 0447 136 129.
Your deposit is non-refundable in the event of a cancellation.
If you have paid more than the deposit or paid in full and cancel your Booking, you will be refunded the difference between the deposit and the amount paid.
Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.
Where a booking is made during a time where a minimum nights stay applies, no refund will be made for a variation that it breaches that minimum nights stay policy.

6. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

7. PARTIES & FUNCTIONS
Parties and Functions are strictly prohibited.

8. LINEN AND TOWELS
We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be hired through Management. Beach towels are not included and all towels may only be used on the premises. As the accommodation is fully self-contained, you have complete privacy during your stay. Cleaning, Linen & towel changes are not performed during stays shorter than three nights. For stays longer than 3 nights, a full house clean with linen/towel change is provided after the third night. Between 10:00am and 12:00 midday.
Optional mini services providing a linen / towel change and kitchen / bathroom clean can be provided by arrangement for $60.

9. PETS
Pets are not allowed at the Property

10. YOUR OTHER RESPONSIBILITIES
  1. You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
  2. You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. At their discretion, Management may recover from you any repair or replacement costs associated with damage, breakages, theft and loss of the Property during your stay.
  3. Only the guests nominated and agreed in the Booking may stay in the Property overnight. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
  4. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
  5. Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
  6. Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card.
  7. All furniture and furnishings must be left in the position they were in when you arrived.
  8. The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
  9. We will provide up to 2 sets of keys. You are responsible for the safekeeping and replacement of accommodation keys. Lost keys will incur a replacement fee of $25.
  10. Smoking is not permitted inside the house, but is permitted outside as long as nearby windows and doors are closed. The ashtrays provided must be used for disposal of cigarette butts. Additional cleaning fees of up to $250 apply should you smoke inside.


11. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours. Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property. Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have. We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.